Shipping Policy
Objects by SO Shipping Policy
Thank you for choosing Objects by SO! We strive to ensure a seamless and enjoyable shopping experience for all our customers. This Shipping Policy provides you with important information about our shipping procedures, delivery times, and any additional charges that may apply. Please read this policy carefully before placing your order.
Shipping Times: At Objects by SO, we aim to deliver your orders promptly. Please note that our standard shipping time is approximately 2 weeks from the date of order confirmation. This timeframe includes order processing, packaging, and transit time. However, please be aware that unforeseen circumstances such as weather conditions or other external factors may occasionally cause delays. In such cases, we will do our best to notify you promptly and provide updates regarding the estimated delivery date.
Order Processing: Once your order has been successfully placed and payment has been received, our team will begin processing it. We carefully hand-pack each item to ensure its safe arrival at your doorstep. Order processing typically takes 1-2 business days before your package is shipped.
Shipping Methods and Carriers:
To ensure reliable and secure delivery, we work with trusted shipping carriers. The specific carrier and shipping method used will depend on your location and the size, weight, and nature of the product(s) you ordered. We will select the most suitable carrier to deliver your package safely and efficiently.
Shipping Charges: We offer free standard shipping for all orders within our delivery zones. However, for expedited or special shipping services, additional charges may apply. These charges will be clearly displayed during the checkout process before you finalize your purchase. Please review your order summary carefully to see if any shipping charges are associated with your selected shipping method.
Order Tracking
To keep you informed about the progress of your shipment, we provide tracking information for all orders. Once your order has been dispatched, we will send you a confirmation email containing a tracking number and instructions on how to track your package. You can use this tracking number to monitor the status of your delivery through our website or the carrier's online tracking system.
Shipping Restrictions: While we strive to serve customers worldwide, there may be certain locations to which we are unable to ship due to legal or logistical constraints. If you encounter any issues during the checkout process regarding shipping to your desired destination, please contact our customer support team, and we will do our best to assist you.
Order Modifications and Address Changes
If you need to make any modifications to your order or update the shipping address, please contact us as soon as possible. We will make every effort to accommodate your request; however, please note that changes may not be possible once your order has been shipped.
Undeliverable Packages
In the event that a package is returned to us due to an incorrect or incomplete address provided by the customer, refused delivery, or any other reason beyond our control, we will notify you promptly. Additional shipping fees may apply for reshipment. If we are unable to reach a resolution or receive a response from you within a reasonable timeframe, we reserve the right to cancel the order and issue a refund minus any shipping costs incurred.
Lost or Damaged Packages
While we take every precaution to ensure your order arrives in perfect condition, occasionally, unforeseen circumstances may result in lost or damaged packages during transit. If you receive a package that appears to be damaged, please document the condition with photos and contact our customer support team immediately. We will work with you to resolve the issue and initiate a claim with the shipping carrier if necessary.
Please note that Objects by SO is not responsible for any customs fees, duties, or taxes imposed by the destination country for international shipments. The customer is solely responsible for any additional charges that may apply.
If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team.